Google recently made changes to its review interface to put less of a focus on the Zagat review system. The new interface allows review authors to choose words or phrases like “Excellent,” “Very Good,” “Good,” and “Poor-Fair” rather than Zagat’s 0-3 number system.
Zagat’s 0-3 numbering system may have been too confusing to users because it is a unique, unusual system compared to what many people are used to. Many ratings are based on a 1-5 scale, with 3 being the rating for an “okay” or “so-so” experience. However, on Zagat’s rating scale, 3 is the highest score you can give. Google has done away with this Zagat scale. The reviews interface now looks like this:
Google is still displaying the overall Zagat score on each business’s Google+ Local page. This score is a number between 0-30. However, the fact that Google has done away with the initial 0-3 Zagat scoring scale may show that it’s taking steps towards completely eliminating the Zagat scoring system. What do you think? Do you like Google’s Zagat scoring system or should Google do away with it?
